Ref:                        3888                                      

Job Title:              Support Executive                                           

Salary:                  £29,000 – £30,000

Location:             City

Hybrid working (3 days in office), great benefits which include 25 days holiday (growing to 28 with length of service) and opportunity to buy or sell 5 days a year, after probation healthcare, pension, season ticket loan.

The successful candidate will have worked in Customer Service for at least 12 months, show a commitment to understanding customer needs and have excellent communication skills, showing empathy and responding to customers in an articulate and professional manner.

We are delighted to be working with this innovative, respected company.  You will act as the first point of contact for their customers, playing a key role in enhancing the customer experience, maintaining high standard and fostering loyalty.

A broad overview of the responsibilities include:

• Responding to customer enquiries via telephone, email, live chat and web in a timely and professional manner
• Provide clear and accurate support on standards, products and services
• Drive education and knowledge of standards to customers by delivering online webinars where necessary
• Meeting KPIs and SLAs, contributing to the achievement of team
• Ensure all information is recorded on the database appropriately
• Build a knowledge of your customers business, process and application
• Act as the voice of customer, championing their needs and priorities to the wider business
• Support internal projects, outbound calling and inbound response where necessary
• Attend customer-facing events

A full job description will be discussed at registration.

Please only apply if you match the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.