Ref:                        3887                                      

Job Title:              Support Team Manager                                  

Salary:                  £50,000 – £52,000

Location:             City

Hybrid working (3 days in office), great benefits which include 25 days holiday (growing to 28 with length of service) and opportunity to buy or sell 5 days a year, after probation healthcare, pension, season ticket loan.

The successful candidate will have worked in Customer Service for at least 5 years and have 3 years experience in management of that environment.  Your skills will include coaching, mentoring and leading a team of customer service executives, building confidence and developing your teams knowledge.

We are delighted to be working with this innovative, respected company.  You will lead the support team, delivering exceptional experiences that enhance customer satisfaction and loyalty, whilst successfully aligning the support operations with the overall business goals.

A broad overview of the responsibilities include:

• Cultivate a high performance culture within your team, setting clear goals and providing regular feedback, recognising outstanding achievements, empowering your team to deliver exceptional service
• Coach and mentor your teams through one-to-ones, quality assurance and development plans
• Identify and nurture high potential employees, providing them with stretch and progressions opportunities
• Demonstrate a hands-on approach, actively engaging with customers
• Design and execute customer support strategies
• Collaborate with cross-functional teams
• Identify and drive strategic initiatives to improve customer support processes, tools and technologies, leveraging data and analytics to make informed decisions

A full job description will be discussed at registration.

Please only apply if you match the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.